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Terms & Conditions

Effective Date: 23-01-2026

Welcome to Swarna. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

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1. General

These Terms & Conditions govern your use of the Swarna website and services. By visiting, browsing, or making a purchase, you agree to comply with these terms. Swarna reserves the right to modify these Terms & Conditions at any time without prior notice.

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2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.

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3. Product Information

  • Swarna makes every effort to display product details, descriptions, images, and prices as accurately as possible.

  • Slight variations in color, size, or design may occur due to photography, lighting, or screen settings.

  • All jewellery weights are approximate and may vary slightly.
     

4. Pricing & Payments

  • All prices listed on the website are in Indian Rupees (₹) and are inclusive of applicable GST, unless stated otherwise.

  • Swarna reserves the right to change prices or discontinue products at any time without prior notice.

  • Payments must be completed using the available secure payment methods on the website.
     

5. Shipping & Delivery

  • Swarna delivers to most serviceable PIN codes across India.

  • Estimated delivery timelines are provided for reference and may vary due to unforeseen circumstances such as weather, courier delays, or local restrictions.

  • Shipping charges, if any, will be clearly mentioned at checkout.
     

6. Order Confirmation & Cancellation

  • An order is considered confirmed only after successful payment and order confirmation.

  • Swarna reserves the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.

  • In case of cancellation, the paid amount will be refunded as per our refund policy.
     

7. Returns, Exchanges & Refunds

  • Returns and exchanges are subject to Swarn’s Return & Refund Policy, available on the website.

  • Custom-made, engraved, or personalized jewellery items may not be eligible for return or exchange unless damaged or defective.
     

8. Intellectual Property

All content on the Swarna website, including logos, designs, images, text, and graphics, is the exclusive property of Swarna and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.
 

9. User Conduct

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Upload or transmit malicious software

  • Attempt to gain unauthorized access to the website or its systems
     

10. Limitation of Liability

Swarna shall not be liable for any indirect, incidental, or consequential damages arising from the use of the website or products purchased, except as required by applicable law.
 

11. Privacy Policy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
 

12. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
 

13. Contact Information

For any questions, concerns, or support requests, please contact us through the details provided on the Contact Us page of the Swarna website.

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